Quality Commitment

At HMH, our goal is to safely deliver a healthcare service that adheres to the highest standards of quality care and service. As part of this commitment, we fully support sharing information about our performance. We want to be transparent about how we perform to you, the consumer. HMH is proud of the quality of care and service we provide, and we hope this information can assist you in making an informed healthcare decision. We are not perfect in every measure of performance, but we are honest and accurate with all the information presented. Here is the link to see our performance www.medicare.gov/hospitalcompare/search.html.

We fully appreciate that there are many factors that play a part in the healthcare decisions you make. The performance numbers presented here are but one element. If you would like to speak to someone at HMH after reviewing this data, please feel free to call 859-235-3505.

Patient Grievance
If a patient or visitor has concerns or a grievance, please send them to Administration. One of our Senior Leaders or the Chief Executive Officer will speak with you. If it is after hours, please call (859) 235-3505 and leave a message or call
the next business day.

The following services are also available to help you:

Protective Services State Survey Certification Agency
Division of Licensing and Regulation, CHR
275 E. Main Street
Frankfort, KY 40621
(502) 564-2967

Medicaid Fraud Control Unit
Office of Attorney General
1024 Capital Center Drive
P.O. Box 2000
Frankfort, KY 40602

The Joint Commission
www.jointcommission.org

Patients, staff and families may contact The Joint Commission:

• On The Joint Commission’s website, using the “Report a Patient Safety Event” link in the “Action Center” 
• By fax to 630-792-5636
• By mail to The Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181
• As always, reports of patient safety events to The Joint Commission must include:
• the health care organization’s name
• street address
• city 
• state